1. Shipping Policy
Last Updated: 23-Nov-2025
Processing Time
All orders are processed within 2–3 business days. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in shipment of your order, we will contact you via email.
Pre-Orders & Batch Shipping
If you have purchased AirMingle during a "Pre-Order" phase, your estimated shipping date is listed on the
product page. Please note that hardware manufacturing involves complex supply chains; while we aim to
meet these dates, they are estimates. We will keep you updated via our newsletter regarding production
milestones.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Domestic (India): Standard Shipping (3–5 business days) is free for orders over
₹[Amount].
- International: We ship to most countries. International shipping timelines vary
(7–21 business days) depending on customs clearance.
Customs, Duties, and Taxes
AirMingle is not responsible for any customs and taxes applied to your order. All fees imposed during or
after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Lithium Battery Regulations
AirMingle contains a lithium-polymer battery. We comply with all IATA regulations for shipping lithium
batteries. This may restrict shipping to certain PO Boxes or military addresses.
2. Payment Policy
Accepted Payment Methods
We accept the following forms of payment:
- Credit/Debit Cards (Visa, MasterCard, Amex)
- UPI and Net Banking (for Indian customers)
- PayPal (for International customers)
Payment Timing
- In-Stock Items: Payment is captured immediately upon checkout.
- Pre-Orders: Payment is captured immediately to secure your reservation in the
manufacturing queue and fund the production batch.
Currency
All prices are listed in [USD or INR]. If you are purchasing from outside the base currency region, your
bank may apply a currency conversion fee.
Security
All transactions are processed through secure, encrypted gateways (e.g., Stripe, Razorpay). AirMingle
does
not store your credit card details on our servers.
3. Return & Refund Policy
30-Day Satisfaction Guarantee
We want you to love your AirMingle. If you are not completely satisfied, you may return the device within
30 days of the delivery date.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it (no scratches, dents, or water damage).
- It must be in the original packaging with all accessories (cables, manuals).
- You must have the receipt or proof of purchase.
Non-Refundable Items
- Gift cards
- Downloadable software products
- Shipping costs (unless the return is due to our error)
Return Process
- Contact our support team at support@airmingle.ai to
initiate a
Return Merchandise Authorization (RMA).
- Ship the device to the address provided. Customers are responsible for return shipping costs.
- Once received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment within 7–10 business
days.
Restocking Fee
For open-box returns that are not defective, a 10% restocking fee may apply to cover repackaging and
sanitation.
4. Product Warranty
1-Year Limited Hardware Warranty
AirMingle warrants the included hardware product and accessories against defects in materials and
workmanship for one (1) year from the date of original retail purchase.
What This Warranty Covers
- Defective sensors (Camera, Mic, Accelerometer).
- Battery failure (retaining less than 80% capacity within the first year).
- Display failure (dead pixels or E-Ink controller failure).
What This Warranty Does NOT Cover
- Normal Wear and Tear: Scratches, cosmetic damage, or natural aging of the material.
- Accidental Damage: Drops, spills, or water damage (AirMingle is splash-resistant,
not
waterproof).
- Unauthorized Modifications: Opening the device enclosure, soldering, or modifying
the PCB voids this warranty immediately.
- Software: This warranty does not cover the software or AI services, which are
provided "AS IS."
How to Obtain Warranty Service
Email support@airmingle.ai with your Order ID and a description
of
the issue. If the defect is confirmed, we will repair or replace the unit at no charge.
5. Privacy Policy (Critical for AI Hardware)
Introduction
Your privacy is the core of AirMingle. Because our device utilizes a camera and microphone to assist you,
we treat your data with the highest level of security.
Data We Collect
- Account Information: Name, email, and device ID.
- Usage Data: Device logs, battery stats, and error reports.
- Sensor Data (User Controlled):
- Audio: Audio is captured only when you activate the recording feature.
- Images: Images are captured only when you trigger a scan or visual query.
How We Process AI Data
AirMingle uses [Local / Cloud] processing to summarize meetings and identify QR codes.
- Transmissions: Data sent to the cloud for AI processing is encrypted (AES-256) in
transit.
- Retention: Raw audio and images are processed to generate text/summaries and then
[immediately deleted / stored only with your permission]. We do not use your personal audio or
images to train our public AI models.
Third-Party Sharing
We do not sell your data. We share data only with:
- Service Providers: Cloud hosting (e.g., AWS) and AI API providers (e.g.,
OpenAI/Anthropic) strictly for the purpose of providing the service.
- Legal Compliance: If required by law.
Your Rights
You have the right to request a copy of your data or request full deletion of your account and associated
logs at any time via the AirMingle App settings.
6. Terms of Service (ToS)
Acceptable Use Policy
By using AirMingle, you agree NOT to:
- Use the device to record audio or video of others without their consent, where prohibited by law.
- Use the device for illegal surveillance or espionage.
- Reverse engineer the firmware or hardware for malicious purposes.
Limitation of Liability regarding AI
AirMingle provides AI-generated summaries and insights. Artificial Intelligence can occasionally produce
incorrect or "hallucinated" information.
- Accuracy: AirMingle is not responsible for errors in meeting summaries, incorrect
QR
code scans, or misidentified people.
- Reliance: You should verify all AI-generated information before making business or
financial decisions based on it.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India (Karnataka), without
regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the AirMingle device constitutes
acceptance of the new terms.